Invoice sync in Access Approve checks for new transactions every 15 minutes. However, the service only picks up transactions when certain activity has occurred first — so if the status appears stuck on 'awaiting action', this is usually expected behaviour that you can resolve yourself.
What you can do
Wait for the next sync cycle — the sync runs automatically every 15 minutes. If you have recently made changes, allow a full cycle to complete before investigating further.
Amend a transaction to trigger the sync — open the invoice in the Amend Entry screen, make a minor change (such as adding and removing a space in a field), then save. This refreshes the process and prompts the service to pick up pending transactions.
Update synced supplier details — alternatively, making a change to supplier details in your accounts system can also trigger the sync service to run.
If the sync is still not updating
If invoices remain stuck on 'awaiting action' after trying the steps above, the sync service itself may need attention:
Access Hosted Clients: contact the support team — they can investigate or restart the sync service on your behalf.
Self-hosted: ask your IT department to verify that the aCloud Approve Service is running on the server.