If invoices for specific users are not appearing in Access Approve, there are two things to check: the Approve service status, and the user's record in Dimensions. The user record check can be done by a Dimensions Administrator without IT involvement — if the service is already running, go straight to Step 2.
**Note**: This will usually need to be checked by your IT department. If you are an Access Hosted Client, raise this with support instead.
Step 1: Check the Approve service is running
Go to the server which the aCloud Approve Service is running on.
If the service is not switched on, right-click and click **Start**.
If your service is already running, proceed to Step 2 below. Access Hosted Clients: contact the support team to check the service, and also complete Step 2 to rule out user record issues.
Step 2: Check the user's record in Dimensions
A Dimensions Administrator should verify the affected user's record as follows:
In System, go to User Records.
Select an affected user's record and click the E-Mail button.
Confirm that the e-mail is entered and matches the Workspace login e-mail for the user.
Click Options on the ribbon.
Ensure **Workspace User** is selected. In older versions, this may appear as 'aCloud User'.
If necessary, select the checkbox, then click **Save**.
If the user record settings look correct and invoices are still not uploading, contact the support team — they can investigate further and run any necessary scripts.