If Invoices are not appearing in Approve, please ensure that the Approve service is running. This can be done by the following:
Note: This will usually need to be checked by your IT department (or if you are an Access Hosted Client, you will need to raise with support to have this checked)
Go to the server which the aCloud Approve Service is running on.
If the service is not switched on, right click and press start.
If either your service is already running, or you are an Access Hosted Client, please contact Support.
Once it is confirmed that the service is running, a Dimensions Administrator will need to check the affected users in Dimensions as follows:
In System, go to User Records.
Select an affected user's record and click the E-Mail button (in the Ribbon).
Confirm that the e-mail is entered and matches the Workspace login e-mail for the user.
Click Options (in the Ribbon).
Ensure that Workspace User (aCloud User in some older versions) is ticked.
It will be necessary to Edit the Options window in order to tick the box if necessary - and save once done.