If invoices are not appearing in Approve, ensure the Approve service is running:
**Note**: This will usually need to be checked by your IT department. If you are an Access Hosted Client, raise this with support instead.
Go to the server which the aCloud Approve Service is running on.
If the service is not switched on, right-click and click **Start**.
If either your service is already running, or you are an Access Hosted Client, contact Support.
Once it is confirmed that the service is running, a Dimensions Administrator will need to check the affected users in Dimensions as follows:
In System, go to User Records.
Select an affected user's record and click the E-Mail button.
Confirm that the e-mail is entered and matches the Workspace login e-mail for the user.
Click Options on the ribbon.
Ensure **Workspace User** is selected. In older versions, this may appear as 'aCloud User'.
If necessary, select the checkbox, then click **Save**.