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Error 'Please note an error occurred while synchronising your split/analyse changes'

Updated over 2 months ago

The error 'Please note an error occurred while synchronising your split/analyse changes' suggests that you are adding nominal or project information via the Analyse function in Approve and there is a setting in the Accounts that is preventing it from being processed.
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The most common cause of this is the use of Levels in the Dimensions database. A user without access to a supplier via Levels will be not be able to approve an invoice where analysis information is entered, but will be able to where it is not.
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In the first instance, please check with your Accounts team to see if Levels are in place, and if these could be preventing the process. If Levels are not in place please raise a new case online.

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